their heads. reporter: this after russia vow ised early on to not target civilians, and it s important to note these ukrainians, these civilians you re seeing lying in the road were not fighting rug troops. they were targeted. one bucha resident described her experience. listen. translator: the bastards. i m sorry. reporter: ukraine demanding answers and action. translator: dogs, we are sitting in a criminal lahr for two weeks cellar for two weeks. there was food but no light, no heating to warm up. reporter: meanwhile, ukraine demanding action from the international community.