locked up in this particular store. in this particular store you can clearly see a lot of merchandise moving but not being sold, including things like coffee. everything from coffee to underwear to bars of soap is under lock and key here, forcing the retailer to walk a fine line between security and customer service. walgreens wants to have self-service stores, where customers can come in and pick up merchandise, read the package, and make decisions on what they want to buy. we were surprised to learn that the hottest items to boost are everyday necessities, like orange fusion razors and crest white strips. in oakland, in the san francisco, the san jose, they re fortifying stores a little bit more which is an inconvenience to our customers and frankly, is something that we as a company do not like having to do but we know it s a necessity. and if to punctuate the retailers distress, the store manager stopped our interview to
have this woman who basically goes in and buys $1,800 worth of groceries for about 47 cents. i m exaggerating but only the tiniest bit. they turned it into a series. now there are allegations that there s some coupon fraud taking place in the season premiere. what these people are saying. bloggers notice this and it went so, so viral. they re saying that the woman on the premiere episode actually used coupons for certain products she didn t buy. what she did, i have looked into this, there s a product family code that are on coupons and it s not necessarily specific to say, crest white strips. that five number code might be on another product similar to that but the register doesn t know that the coupon says you can only buy this one brand or specific product because it s just similar enough, you kind of snake in and it s cheating. so this was such a popular investigation. it turned into a reality program. correct. and now it s hit a nerve because some people say that