Incheon International Airport earned the Airports Council International s (ACI) highest level of customer experience accreditation for the second year in a row, its operator announced, Wednesday. Launched in 2019, the ACI s customer experience accreditation program is the industry s first and only customer experience certificate that assesses customer experience management and service innovations of the world s airports, aiming to improve overall airport experience.
Incheon International Airport Corp. (IIAC) will release a mobile app, Monday, enabling travelers to register their faces in order to hasten departure procedures. The system will eliminate the need for people using the app to present passports or boarding passes. The operator of the country s largest airport will officially begin the facial recognition service at the end of this month.
Asiana Airlines Inc., South Korea s second-biggest carrier, said Monday it will reopen the route to India this week as eased virus restrictions unleash pent-up demand.
Asiana Airlines Inc., South Korea s second-biggest carrier, said Monday it will reopen the route to India this week as eased virus restrictions unleash pent-up demand.