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The Banana Shire Council has received zero administrative complaints during the first quarter.
Under the council’s current complaint policy, the Chief Executive Officer is to discuss the quarterly report for complaints to councillors, which was done during the ordinary meeting on May 24.
“Can’t believe it, Tom,” mayor Nev Ferrier said to CEO Tom Upton.
“A lot of people see us as councillors and we try and do something with Tom, so they don’t become official anyway, so it lightens everything up.”
The council voted in favour of receiving the complaint report. banana shire council
Staff not returning calls and closure over Christmas were two of 20 complaints one Northern Rivers council received in the past quarter.
A report to be tabled at the next Tweed Shire Council meeting reveals the council received 44 compliments and 20 complaints between October and December 2020.
According to the Compliments and Complaints Analysis Report the most complimented area was park and open space maintenance under the Sustainable Communities and Environment division, which received 16 compliments.
Other compliments related to customer service, response to storms and support during COVID-19 restrictions.
The report states compliments were recorded to provide staff with feedback on performance and show a good sign of an engaged and active community.