By Reuters Staff
(Recasts on SAS response)
COPENHAGEN, Jan 19 (Reuters) - Scandinavian airline SAS was “surprised” that Danish authorities reported it to the police for failing to reimburse customers prevented from travelling because of the COVID-19 pandemic, it said on Tuesday.
The Danish Transport, Construction and Housing Authority reported SAS to the police for not complying with its order to provide refunds for unused airline tickets, the agency said earlier on Tuesday, adding to similar reports against several other carriers last month.
“SAS of course respects the Danish authorities’ decision, even though we are surprised,” a spokeswoman said in an email, noting that the airline had repaid 99.8% of all customers entitled to refunds.