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the energy regulator ofgem has asked suppliers to pause the forced installation of prepaid metres. it follows revelations that a debt collection company working for british gas broke into the homes of vulnerable people to install the metres. prepayment metres require customers to pay for their energy in advance. it s more expensive than paying by direct debit, but are sometimes the only option for people who have struggled to pay and are in debt to a supplier. ben king has more. an undercover reporter from the times newspaper joined a team of debt collectors, entering the home of a single father with three young children. they count as vulnerable. but, these workers from arvato financial solutions, working for british gas, opened the door and installed a prepayment meter anyway. installing prepayment meters by force is legal, but it s meant to be a last resort, and should not be done to vulnerable households. if people cannot afford to top up the meters, they will be left wit

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