Content Guru Unveils New Partnership with Wavenet, Announces Major Joint Win
Europe s leader in cloud contact centre technology, Content Guru, today announced its exciting new partnership with prominent British managed-services provider, Wavenet. The move is part of Content Guru s ongoing strategy of integrating with high-value partners in key markets.
Content Guru and Wavenet s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organisations across the UK. With over 15 years experience in delivering Contact Centre as a Service (CCaaS) to organisations in every sector, from healthcare to finance, Content Guru is expanding its worldwide operations to meet fast-growing demand for cloud-based omnichannel customer engagement and experience solutions.
Mental Health Awareness Week 2021: Keep the conversation going
Mental Health Awareness Week 2021: Keep the conversation going
For Mental Health Awareness Week 20021, Business Reporter talked to a number of leading experts to get their insights.
Lockdowns, remote working, mounting economic uncertainty and fear of the virus: the events of the past year have had a far-reaching impact on our mental health as a nation. Even the easing of restrictions has become worry-inducing for many after a year of isolation.
However, whilst compounding pressures have left many struggling, they have also importantly pushed the topic of mental health to the forefront, encouraging organisations to reflect on if they are doing enough to support employees. As things slowly return to (new) normal, it is paramount that these conversations continue – and Mental Health Awareness Week provides the perfect opportunity to do just that.
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Redwood Technologies Group Acquires Potomac Integration and Consulting, LLC, as Part of Global Expansion Project
Redwood Technologies Group, the parent company of leading CX and cloud contact center solution provider Content Guru, has announced that it has acquired US-based Potomac Integration and Consulting (PIC), a specialist consultancy organization to US federal government agencies. The acquisition is part of the Group s US expansion drive.
Established in 2006, PIC specializes in solution design, migration planning and ongoing service for organizations transitioning to next-generation communications solutions. PIC predominantly services high-profile government clients.
Redwood Technologies Group has partnered with PIC for over a decade to deliver mission-critical communications solutions to its US federal government customers. PIC will now work with the Group s Content Guru cloud division to enable US federal agencies to deliver best-in-class citizen and employee experience.
Contact Center Software Market worth $75.5 billion by 2026 - Exclusive Report by MarketsandMarkets Contact Center Software Market by Component (Solutions and Services), Deployment Model (Cloud and On-premises), Organization Size (Large Enterprises and SMEs), Industry, and Region - Global Forecast to 2026
, published by MarketsandMarkets, the Contact Center Software Market size is expected to grow from USD 24.1 billion in 2020 to 75.5 USD billion by 2026, at a Compound Annual Growth Rate (CAGR) of 20.9% during the forecast period.
Major factors that are expected to drive the growth of the Contact Center Software Market include the rising adoption of advanced contact center technologies, need for handling contact center attrition and absenteeism, emerging role of social media in contact center operations, increasing adoption of virtual and cloud-based contact center solutions during and post-COVID-19 to achieve better business continuity, growing need for omnichannel solutions