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If there’s one feeling consumers have grown familiar with in their dealings with the telecom industry, it is – by all accounts – frustration. There’s just something about waiting for the cable guy to show up sometime between noon and 6 p.m. to fix your internet connection only to have him arrive late leaving with the issue unresolved. It’s the same old song and dance, which is probably why the telecom industry consistently ranks as one of the most hated by consumers.
And now, with a pandemic raging across much of the world unchecked, waiting for the cable guy isn’t even an option. If a router goes down or the Wifi gets glitchy, consumers can’t even sit and wait around for a technician. In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. What’s more, 60 percent would consider ceasing business with a company
7 Reasons Why You Need an Efficient Hotel PMS Software
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The post-pandemic world is going to be a much different place than we are used to. While a promising vaccine has encouraged travelers to plan vacations in 2021, most travelers are prioritizing safety. COVID-19 has made it necessary for hotels to adopt AI and automation to create a no-contact stay experience and an efficient hotel PM software does just that!
A hotel PMS software will not only deliver on the promise of a great guest experience but will also help keep your guests safe.
Let us look at a few reasons why you need to update your hotel management system software to cater to the needs of a post-coronavirus traveler: