A trusted worker cheated National Savings customers out of their money after discovering a flaw in the system. National Savings & Investments had out-sourced work and Sam Barrett-Rosindale, who was employed by a call centre firm, was consequently handling their customers’ financial affairs. He had discovered a loophole in the system and began secretly transferring money to his own bank account or cashing in customers’ Premium Bonds for himself. To hide his tracks he deliberately entered inaccurate email addresses for his victims so they did not receive a confirmatory email detailing the transactions on their account. Fortunately “an eagle-eyed customer spotted that more of his Premium Bonds had been cashed that he had requested” and he rang in querying it and an investigation began, said Derek Jones, prosecuting.
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