iTWire Wednesday, 17 March 2021 11:41 8x8 launches Contact Center for Microsoft Teams
Shares Dejan Deklich, Chief Product Officer at 8x8
Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.
“Organisations are rapidly adopting Microsoft Teams for all their employee collaboration requirements, and now recognise the importance of integrating it with the contact centre to enhance customer experience,” said Dejan Deklich, Chief Product Officer at 8x8.
“8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions. This helps organisations meet their unique business requirements, allowing employee