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Key Global CX Customer Perspectives, 2021 Report News provided by Share this article Share this article ResearchAndMarkets.com s offering. This study s overall objective is to measure the current use and future decision-making behavior toward information technology (IT) and telecommunications across industries, regions, and business sizes. Industries include insurance and agriculture/food and beverages, banking/finance/insurance, education, energy and utilities, government, healthcare, high tech, manufacturing, retail/wholesale, transportation/storage, travel and hospitality, and professional services. The COVID-19 pandemic wreaked havoc in 2020 and continues to harm people, businesses, and economies. Accelerated vaccine deployment, a strong rebound in consumer demand, faster services sector recovery could enable full GDP recovery by mid-2021 (optimistic scenario). Full recovery will be pushed out beyond 2021 in case of multiple fresh outbreaks, lockdown extensions, and delaye

Laura woodBig data solutionsTop transformative digital solutions usedAi features capabilities to enhance enterprise communicationsOffice hours callResearch methodologyTechnology investmentsE st office hours callOrganization profileA cloud or communications providerResearch objectivesBusiness communications and contact center capabilitiesTop industriesContact center capabilitiesTopics coveredMaking authority