Anthem Blue Cross and Blue Shield in Connecticut has announced that its virtual primary care service is now available to some of its more than 1 million members in the state.
Anthem, which is the market share leader in the state, joins numerous other Connecticut insurers - including Harvard Pilgrim Health Care, Aetna, Cigna and UnitedHealthcare - in rolling out virtual primary care services since 2020.
Coming home to the state to lead major insurers is something both ConnectiCare CEO Eric Galvin and Anthem Blue Cross and Blue Shield of Connecticut President Lou Gianquinto have in common. Now they both share the responsibility of leading their businesses through uncertain times.
Image Lou Gianquinto
At ConnectiCare, Galvin acted quickly when the pandemic hit to ensure his company could manage and expand telemedicine coverage and “check in” with customers via telephone to make sure their needs were being met. He also mobilized resources to make sure that the insurer’s 700 employees could quickly shift to remote work.
Solving problems fast is Galvin’s forte: As ConnectiCare CFO in 2017 he helped the company resolve a financial crisis that wiped out a decade’s worth of profits. ConnectiCare is the state’s largest HMO and covers almost 80% of those who buy insurance from Access Health CT, the state’s health insurance exchange.