FloridaTrend.com delivers Florida business news along with reports on Florida politics, Florida public policy and government. Florida executives and professionals rely on FloridaTrend.com for in-depth analysis and perspectives on the issues, people and ideas that define Florida.
FloridaTrend.com delivers Florida business news along with reports on Florida politics, Florida public policy and government. Florida executives and professionals rely on FloridaTrend.com for in-depth analysis and perspectives on the issues, people and ideas that define Florida.
The president and CEO of Community First Credit Union of Florida reflects on his organization’s growth and what lured him to Jacksonville more than 25 years ago.
6 practices to adopt in appointment-only branches
Community First Credit Union Of Florida switched to an appointment-only model in 2020. Now, it has insights on how to make the brick-and-mortar experience better for all.
March 31, 2021 by Erik Payne, CreditUnions.com
The COVID-19 pandemic has given Community First Credit Union of Florida ($2.0B, Jacksonville, FL) license to reimagine its branch experience. Through the aid of its process improvement team, the credit union has reconsidered the utility of its brick-and-mortar offerings, rethinking transactions and traffic entirely.
In the wake of the pandemic, the Florida credit union adopted an appointment-only model in its branches to safely accommodate those who needed the in-person experience