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Banken: Digitalisierung auf Kosten der Kunden

Banken: Digitalisierung auf Kosten der Kunden
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Christof rossbroichComing things customer orientationGerman financial sectorStress field digitizationEfficiency gainsStudy participantsFinancial sectorLot banksNew offeredProcess managementBearing pointEfficiency gains or process improvementsAbove voice percentSurvey participantsMatters her private customersCustomer experience