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Colson Hillier News Today : Breaking News, Live Updates & Top Stories | Vimarsana

CX Fails Of 2023 And Fixes For 2024

Over-dependence on technology alone can backfire as lost sales, frustrated customers and loss of brand equity can easily erode immediate cost savings.

Trust And Safety For CX: Be Aware Of What To Beware

Even companies that have already implemented a seamless customer journey across all touchpoints and platforms are facing new, evolving challenges and opportunities.

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