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AN ELDERLY woman living with dementia was effectively left housebound for the last eight years of her life due to surgical delays in the treatment and management of her severe rectal prolapse, an Ombudsman investigation has revealed. Mr A complained about the care that his late mother Mrs B, received at Betsi Cadwaladr University Health Board’s (BCUHB) Glan Clwyd Hospital. He said that when it came to the management and care of his mother’s severe rectal prolapse, there had been surgical delays by the Colorectal Department going back to 2011. Mr A queried the adequacy of the inpatient medical care provided by a Care of the Elderly Consultant during Mrs B’s admission in May 2018 and had concerns about a delayed diagnosis of his mother’s terminal ovarian cancer during this admission.

Nick bennettColorectal departmentPublic services ombudsman for walesBetsi cadwaladr university health boardRisk services teamGlan clwydElderly consultantPutting things right redressPublic services ombudsmanChief executiveRisk servicesநிக் பென்னட்பெருங்குடல் துறைபொது சேவைகள் ஆஂபட்‌ஸ்மந் க்கு வேல்ஸ்ஆபத்து சேவைகள் அணிமுதியவர்கள் ஆலோசகர்