Meal delivery services became essential during the pandemic, when millions of Americans were under lockdown and restaurants were shut to visitors. But these days the platforms are increasingly finding themselves under fire, with politicians seeking to regulate the industry and restaurateurs accusing the likes of DoorDash, Grubhub and Uber Eats…
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The Guardian Collin Wallace, co-founder of ZeroStorefront, said there had been a rapid growth in all kinds of app-based delivery services in the past year. “Interest and investment in app-based delivery has exploded, with various fast-track services offering to have groceries at your door within a specified number of minutes,” he said. “Delivery apps sell access to supermarkets (and also to supermarket customers and their data). So, even though grocery delivery apps are still offering groceries on their platforms, they don’t have any of the infrastructure cost associated with the grocery business.” He said grocery chains would have to find their own ‘unique ways’ to offer customer convenience, without compromising their own experience, supply chains, shopfronts and infrastructure.