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Bad weather can disrupt the signal, and is also a problem for mobile phone reception and streaming TV services.
Nearly a quarter of Italians do not use the internet, and one third of households have no fixed connection, according to figures released by national statistics agency Istat.
The government wants every Italian to have access to super-fast internet by 2026 - but it has a long way to go.
Poor connectivity has become a serious problem since the start of the pandemic, which has forced people to spend months at home.
The last time a customer tried to pay by card in Anna Rita Pani s grocery store in Colle di Tora, a small town outside Rome, things got a bit awkward.
Waiting for WiFi: Italy s digital divide thestar.com.my - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thestar.com.my Daily Mail and Mail on Sunday newspapers.