IR on Wednesday announced that it enabled two-way integration with ServiceNow, a leading digital workflow platform to provide real-time visibility int.
This benefits IT teams to manage alerts and tickets from a single platform. SYDNEY, May 31, 2023 /PRNewswire/ IR (ASX:IRI), a leading provider of global performance management and analytics for Unified Communications and Collaboration (UC&C), has enabled two-way integration with ServiceNow, a leading digital workflow platform to provide real-time visibility into incident resolution. The complete streamlining with ServiceNow allows automatic updates for incidents without having to switch back and forth between the systems. The key features of the integration include centralized incident management and real-time alert notifications. The streamlined management addresses manual alert acknowledgments and status updates, that had to be done on multiple platforms in the past. "The integration of IR Collaborate and ServiceNow, simplifies and accelerates alert management. Customers benefit due to improved operational efficiency, better value and delivery of superior outcomes, especia
/PRNewswire/ IR (ASX:IRI) a leading global provider of performance management and analytics for unified communication and collaboration, IT infrastructure,.
Key takeaways: IR has announced the full agenda for their annual conference, IR Connect, which will feature sessions from senior analysts at Gartner and Celent. The IR Connect Awards have