Smarter use of AI means business process optimisation, not simply automation
To get the most from artificial intelligence and automation, IT leaders need to focus on where the technology adds real-world business value, not the trendy tech
Share this item with your network: By Published: 18 Jan 2021
It is often said there are only three benefits for business investment – to reduce costs, increase sales and mitigate risks. However, underpinning all of these are the harder-to-measure (especially at an organisational level), but often-touted metrics of flexibility and efficiency.
Most IT sales and marketing material will be peppered with these words, but achieving real benefit from either requires changes in people, processes and systems, not simply updating the tools.