hello, i m sara sidner in for victor blackwell. welcome to cnn newsroom. the southwest airline meltdown is now in its seventh day of derailing people s travel plans. since last thursday, the company has cancelled more than 15,000 flights, including 2300 set for tomorrow. flight aware finds 89% of the nation s cancellations just today belong to southwest airlines. transportation secretary pete buttigieg promises to hold the nation s largest domestic carrier accountable. but for some passengers, southwest may never be able to make up for days of delay. misplaced luggage and ruined holidays. i hate southwest. southwest, i hate them. i hate them. how did you make out? i was there from 12:00 12:00, still stranded. i need to drive nine more hours. i m upset, i m stressed, i m tired and i hate them. okay. she did not pull any punches there. cnn correspondent nick valencia is outside of hartsfield-jackson airport, the busiest in the world. nick, what are you hearing
so, we re praying that when the national guard goes and does welfare checks that we don t discover more fatalities. i just want to mention we re looking at scenes from above from our cnn air team, a drone showing just i mean, a mountain of snow that s been dumped from other places, just to give a scale of how big this is. now, i know and we all know that buffalo has dealt with a lot of snow in the past. just in the recent past, you had 5 feet or 6 feet of snow, just last month. but in this case, we hear it s the winds that were the problem that kept people from being out on the roads, as well as the snow. are there reports of people missing that the city is trying to figure out what happened to them as well? that s the unfortunate, you no, place that we re in right now. is we just don t know, because as we dig ourselves out, we re really trying to put those pieces together, to see if people are still missing. or recovered in vehicles or