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before the massacre, huberty does make a small plea for help. it was sunday night. he told me he finally admitted he had a problem. reporter: two days later, on the day before the massacre, huberty phones this mental health facility and speaks to an intake operator. john huberty was rational and polite, according to the receptionist who took the call, answered all of the questions in the negative, and specifically said he did not want to say what his problem was. well, they told him they d call him back with an appointment. he sat there and waited for two hours. they never called. reporter: the current clinic director told nbc news that then, as now, if a caller indicates they have an emergency they are given immediate attention but there was apparently no indication that huberty was in deep distress. and if huberty had requested an appointment for a mental health assessment, one would have been scheduled at the time of the call for the clinic s first available opening. etn

Mcdonalds massacreMental health facilitySunday nightJohn hubertyIntake operatorThe callNbc newsClinic directorEtna hubertyClinic backMental health assessment