SOAP LAKE – The city of Soap Lake has experienced an increase in past-due water utility payments and shut-off notices, said Mayor Michelle Agliano. However, city residents say the issue is as much with the city’s billing processes as it is with nonpayment.
“Payments are due on the 28th,” said Agliano. “The late notices go out the 29th and then if we have not gotten a payment by, usually the 4th after the new billing, we start sending out shut-off notices, which are hand delivered to each resident and I’ll tell you what, there were a ton of them this time that had notices.” .