Particular type of outreach as well. Were looking at retention rate of 37 across the whole city. Is that what i read . Yeah 37 in the last survey. Across the whole city. What are we looking at as retention rates in the target areas to gain through the initial outreach effort, the initial enrollment effort . Yeah, i think the if memory serves me its in like 47 to 52 in the deepest green areas. More than half the folks in the areas which is close to the retention rate that we measured for the tier one customers . Yeah, right; right. And so by the Second Quarter by the end of june we will have completed these activities and be in a position to ask our commission to decide the final size of the program because we will have completed the survey and the early notification and really begin to form a list of very active and interested customers, and thats what we expect to make the final call on the Overall Program size in june, so then we move on to the third and Fourth Quarter activities whi
Getting close to a opt in program that would violate state law, and i assume that we have looked at what the limits are that the law imposes on us. Would you elaborate a little bit how what were doing has been shaped to fit within the state law or on the other hand where is there jeopardy for us . So the notification and Education Program survey and early notification portions are the sort of the new pieces that arent required by state law. We are using those outreach efforts, those outreach components to inform who we talk to in the actual statutory opt out phase. We are not suggesting that anyone who is going to be served by cleanpower sf would not receive an opt out notification. Anyone who wishes to participate can participate which sounds like opting in, but we wont enroll them after we have included them in an opt out process. So i think we have worked with the City Attorney on this to make sure we are accurately understanding our obligation and that our approach is consistent wi
With davis and associates. Thank you. Youre welcome. Commissioner vietor do you have another no, im done. Commissioner olague. Yes, i guess that is concerning to me actually. Okay. I just am not sure how much experience consulting groups have working directly with communities of color and low income communities and seniors and more disenfranchised groups so i think the social media works for a certain sector and even a certain generation and maybe a certain whats word . Demographic within a certain range, right, but i think sometimes lower income people have less i think there is still a Digital Divide that is very real in San Francisco. One of the issues that we started taking up a little bit at planning was the issue of outreach and how does one really engage more effectively with those more disenfranchised communities or communities of color, people who language and age and this sort of thing, so i just think thats something that has to be really seriously looked at because i think
Will be able to share with customers the actual Price Premium that they would experience knowing how much they typically consume at their household each month. Its at this point that we will have signed the confirmation with shell. We will then be at this point financially obligated under this program. The opt out mailers then will begin to be sent with this detail. We will do multilanguage, english, chinese, spanish. We will have customers able to opt out respond to us via snail mail or email. We will make sure that we meet the minimum requirements of the law, which is two of the notifications must be mailed before service occurs, and then two of the notifications must be mailed after service has occurred within a 60 day boundary before and 60 day boundary after, so customers will know from us what we think their bill experience will be. Customers who dont opt out after the first two notifications and get enrolled in the program see their first bill and decide they dont want to be par
That the law imposes on us. Would you elaborate a little bit how what were doing has been shaped to fit within the state law or on the other hand where is there jeopardy for us . So the notification and Education Program survey and early notification portions are the sort of the new pieces that arent required by state law. We are using those outreach efforts, those outreach components to inform who we talk to in the actual statutory opt out phase. We are not suggesting that anyone who is going to be served by cleanpower sf would not receive an opt out notification. Anyone who wishes to participate can participate which sounds like opting in, but we wont enroll them after we have included them in an opt out process. So i think we have worked with the City Attorney on this to make sure we are accurately understanding our obligation and that our approach is consistent with it. We think it is. And so were not always this careful with our language as we should be, but the actual steps will