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According to its Claims Report 2021, MetLife paid more than $837 million in group medical and individual claims to its Gulf customers from 2018 to 2020 that works out to $764,000 a day of which $178 million were payments made to customers now located in over 100 countries outside the Gulf. The top countries included India, the USA, Lebanon, Iraq and Singapore. Crucially, MetLife has achieved a 97.3 per cent score in successful claims payout, with just 2.7 per cent of claims not paid primarily due to non-disclosure or pre-existing exclusions. It has also seen a 20 per cent increase in individual payouts for Gulf customers from $77 million in 2017-18 to $93 million in 2019-20. Close to $70 million of these were life claims, with 93 per cent coming in at under $250,000 the highest life insurance claim paid in this period was $4 million and the age of claimants ranging from 14 to 88 years, averaging out to 52 years.

United statesMetlife foundationImage creditClaims reportLife comes firstMetlife gulfClaims reportUccess score of 97 3 per cent