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Customer satisfaction on the rise

Customer satisfaction on the rise
drugstorenews.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from drugstorenews.com Daily Mail and Mail on Sunday newspapers.

United statesClaes fornellDonaldc cookNational retail federationUniversity of michiganBusiness administrationFederal reserveAmerican customer satisfaction indexDistinguished donald

Customer science: A new CIO imperative

For businesses to become truly customer-centric, CIOs must instill a more scientific approach to customer experience analysis.

United statesDonaldc cookGlenn lavertyClaes fornellKylie jennerUniversity of michiganRicoh canadaAmerican customer satisfaction indexDistinguished donald

U S Customer Satisfaction at Record High

U S Customer Satisfaction at Record High
lelezard.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from lelezard.com Daily Mail and Mail on Sunday newspapers.

United statesDonaldc cookClaes fornellUniversity of michiganBusiness administrationHyatt hotelsMarks of american customer satisfaction indexAmerican customer satisfaction indexAmazon prime videoAvis carDistinguished donaldRegistered marks

Why businesses are struggling to keep customers happy

Our podcast on markets, the economy and business. This week, despite technological advances, customer service is getting worse, not better | Podcasts

United statesDarci darnellClaes fornellTom lee devlinAmerican customer satisfaction index

Customer service is getting worse—and so are customers

What could fix it? | Business

White houseDistrict of columbiaUnited statesScott broetzmannJo causonTony batesErik brynjolfssonClaes fornellDarci darnellInstitute of customer serviceAmerican expressStanford universityNational customer rageAmerican customer satisfaction indexGeneral motorsNational customer rage survey

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