means booking elsewhere. and of course in that time period they need to be putting you up in a hotel. and what we hear, time and time again, is that you will have chaos in the departures lounge where people are not being informed of what is happening, the airlines are unable to, you are unable to get into contact with the airline, they are not telling you where you can stay, and what we hear time and time again is that the airlines get away with not providing what you are entitled to because the civil aviation authorityjust to because the civil aviation authority just doesn t to because the civil aviation authorityjust doesn t have the power to find them directly when they misbehave. and that isn t a situation in most other countries, in europe, in the united states, but in europe, in the united states, but in the uk, we have only had one case where the civil aviation authority has taken one of these airlines that has taken one of these airlines that has behaved badly to court, that wa