Photo Courtesy of Ed Reed/Mayoral Photography Office
NYC 311 is available 24/7, 365 days a year in nearly 180 languages through the call center, online, a mobile app, social media, and by texting 311-NYC (692).
By Forum Staff
The City’s 311 call center handled a record 23.5 million calls this year the highest volume in 311’s nearly 18 years of operation, Mayor Bill de Blasio announced Thursday.
The spike, the mayor noted, was driven by New Yorkers’ need for essential services and life-saving information during the COVID-19 pandemic.
At the height of the pandemic, 311 became a lifeline for New Yorkers seeking access to meals, healthcare, testing, remote learning devices, and more. Hundreds of call-center representatives remained on-site to serve their fellow New Yorkers in need.