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to them, i keep stressing that communication is the key, disasters are going to occur. they re going to occur. we ve all seen that. but each city has to take ownership of your disaster. fema is going to do so much, but they re looking to your guidance, your city guidance and what you already have in place. you give them direction. and, if you could, my final question of the two of you and we ll wind up with the governor is, what surprised you, madame mayor, most? what do you wish you knew then that you now know about this recovery process? and we re still learning things. it s really just to have a plan. you have to have a pre-plan that includes taking pictures of anything that you may have in your household that includes taking pictures and taking inventory of everything that you have in your city. making sure your insurances are up to date, different things like that. having a plan, making sure

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