Moro Hub (Data Hub Integrated Solutions), a subsidiary of Digital Dewa, the digital arm of Dubai Electricity and Water Authority (Dewa), has signed a Global Service Provider Agreement with Cisco AppDynamics.
Cisco appointed to manage Expo 2020 IT network
DUBAI, February 1, 2021 Cisco has been appointed to manage, operate and maintain Expo 2020 Dubai’s entire IT network – representing one of the most advanced operations of its kind in the region. As Expo 2020 Dubai’s Official Premier Digital Network Partner, Cisco has already deployed its cutting-edge, intent-based network across the site, supporting the automation of IoT end points and contributing towards making Expo 2020 one of the smartest and most advanced World Expos in history. In its new capacity as network operator, Cisco will now assume the critical responsibility of managing Expo 2020’s entire IP networking infrastructure – leading end-to-end Network Services Delivery across all Thematic Districts and pavilions, parks and arrival plazas, in addition to Dubai Exhibition Centre (DEC), which will be co-located at the Expo site. The company’s appointment as network operator signifies a relationship of
Silah Gulf partners with Cisco for contact centre
MANAMA, January 19, 2021 Bahrain-based Silah Gulf, a leading customer experience solutions provider, has partnered with Cisco to launch the Cisco Unified Contact Center Enterprise (CiscoUCCE), one of the most advanced contact center platforms in the world. The partnership will see the introduction of a host of digital solutions, such as Cisco’s Dynamic Interactive Voice Response (IVR) and Visual IVR solutions, which are the first of their kind in the region, enabling Silah to deliver a more proactive and personalized customer journey. Cisco’s conversational IVR technology leverages natural language processing to capture intent and handle customer contact requests accurately – enabling a seamless, self-service experience for Silah’s clients. Via the Cisco-routed platform, Silah will enhance its customer experience platform, while being providing with the business intelligence required to continuously enable contact cente