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DHL customer demands refund after labelling error sparks spike in delivery fees cbc.ca 4 hrs ago Ethan Sawyer © Christian Amundson/CBC Burnaby resident Cindy Melendez wants DHL to refund $261.80 in fees that were paid in order to release two parcels that she sent to her brother in Honduras. A Burnaby, B.C., woman is sounding off against shipping provider DHL in the hope the company will reimburse her after she paid more than $600 to have her packages released following an alleged employee error. I m never sending anything [again], said Cindy Melendez, 29. It was the worst experience ever. Melendez s allegations coincide with calls for increased transparency from the global courier service, including a proposed class action lawsuit that alleges DHL has profited by misrepresenting some of its fees as duties and taxes.

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