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The Crystal Endeavor. The abrupt cessation of all cruises in March, which has mostly lasted nine months (and counting), presented cruise lines and travel advisors with the herculean task of handling refunds and exchanges for millions of passenger bookings. Many of the lines had reduced the size of their workforce and call centers, and remaining staff, working from home, were unable to access internal systems efficiently. Many travel agencies had likewise reduced the size of their staffs who could work on refunds and rebookings. The time to process the deluge of cancellation-related requests lengthened considerably beyond normal. Anger, complaints and bad press followed.

Richard turenChurchill turenGenting hong kongJulia aishfordMary jean tullyBetter business bureauGenting corpStar cruisesCrystal cruisesRegent seven seasTravel weeklyKok thayDream cruisesTully luxury travelகெண்டிங் ஹாங் காங்மேரி ஜீன் துள்ளி