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Self-checkout is here to stay But it s going through a reckoning amid holiday season

The promise of self-checkout has meant that customers can avoid long lines by scanning and bagging their own items, workers can be freed of doing those tasks and retailers can save on labor costs.

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Love it or hate it, self-checkout is here to stay

All that has happened since the rollout of self-checkout but so has this: Customers griping about clunky technology that spits out mysterious error codes, workers having to stand around and monitor both humans and machines, and retailers contending with theft.

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Self-checkout faces reckoning during busy holiday shopping time

This past fall, Walmart removed self-checkout kiosks in 3 stores in Albuquerque, New Mexico, but on the whole it is adding more than it is taking away.

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Love it or hate it, self-checkout is here to stay, but it s going through a reckoning

The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of doing those monotonous tasks themselves and retailers

United kingdomNew mexicoUnited statesSouth salemNew yorkNew jerseyDrew universityEllen wulfhorstJohn catsimatidisRobin wissmann dohertyChristopher andrewsLeonard jrCindy whittingtonAnne dinnocenzioBernadette christianLabor department

Love it or hate it, self-checkout is here to stay But it s going through a reckoning

Love it or hate it, self-checkout is here to stay But it s going through a reckoning
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