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Rage-tweeting is on the rise for disgruntled consumers who seek revenge for bad service

Rage-tweeting is on the rise for disgruntled consumers who seek revenge for bad service
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Consumers prefer social media to resolve complaints over negative experiences

Social media, one consumer said, “is one of the few places where a consumer against those big brands can have some impact.”

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Improv theater training is helping a once-hidebound transit agency learn to work smarter It s a trend that s catching on

Improv theater training is helping a once-hidebound transit agency learn to work smarter It s a trend that s catching on
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