The patient's voice is clear – healthcare needs to be easier to navigate and digital channels are a great place to invest, says Chrissy Daniels, chief experience officer at Press Ganey, which has been focused on patient experience for more than 40 years.
Chrissy Daniels, chief experience officer at Press Ganey, says this year the patient experience needs to explore innovative approaches to patient engagement and education, and emphasize the importance of integrating cutting-edge technologies.