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xijian/Getty Images(NEW YORK) Things at Family Services of Northeast Wisconsin have not slowed down since July 2022.
The center, which runs the 988 crisis hotline for the state, worked hard to expand its mental health services following the hotline s national relaunch. Like many centers across the country, it has experienced surging demand that has outpaced anything experienced prior, Shelly Missall, the organization s 988 program manager, told ABC News.
That level of surging demand has led Missall to make tough decisions. She says among them: limiting services provided to frequent users of the line.
"Restricting callers is not ideal for anyone," Missall said. "But given the extent of the demand, and the state of their staffing, few choices remain."
"We re looking at our needs as a call center, to be able to meet the needs of the entire state and to be able to get to the…other folks who need help," she added.
Since its launch in July 2022, demand