Walmart Chief Customer Officer Janey Whiteside spoke at the National Retail Federation s Chapter One conference.
Whiteside said that retailers must be prepared to ditch the old normal and meet customers with expedited and diverse fulfillment options. I would imagine these next 12-to-24 months, people aren t going to quite know: is it normal? Whiteside said.
As the coronavirus pandemic drags on, people around the world are looking forward to returning to some semblance of normalcy.
But according to Walmart Chief Customer Officer Janey Whiteside, getting back to a pre-pandemic normal isn t in the cards for most retailers. Speaking at this year s virtual National Retail Federation s Chapter One conference on Tuesday, Whiteside offered her views on the 2021 retail and economic landscape.