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The EUC market study by MarketsandMarkets presents information on various EUC approaches, trends, solutions, and services employed to enhance the productivity of employees. The major growth factors for the EUC market are the proliferation of the Bring Your Own Device (BYOD) trend, and organizations’ focus towar
Outcomes are the next evolution of Customer Experience
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Summary: How is COVID-19 shifting the Customer Experience?
A simple question with profound implications that we posed to Chief Experience Officers and Chief Customer Officers from a diverse group of organizations. Regardless of industry, size or go-to-market model, one North Star emerged - outcomes are the new experiences.
Knowing the outcomes your customers aspire to achieve isn t enough. What separates organizations that
define success from those that
deliver success is foundational - organizational structure.
When customer outcomes become the load-bearing wall, experience executives have to examine how to redistribute the weight effectively across the organization. What emerges is a new blueprint for how decisions are made, how teams interact and how success is measured.