/PRNewswire/ Clickatell, a Chat Commerce and business messaging leader, conducted research on customer service trends and preferences for travel and retail.
/PRNewswire/ Clickatell, the Chat Commerce and business messaging leader, today announced new updates to its Chat Commerce Platform for travel brands to.
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The report, which fielded responses from over 1,000 participants, found that 95% of customers now make retail purchases on their smartphones and 78% of consumers want to use mobile messaging with retail companies for convenience.