[man] let s go. [woman 1] taylor. bob and marianne taylor. [woman 2] bear with me one second. - [marianne] there are other hotels in miami. - [woman 2] i m sorry. what is the problem here? we made these reservations over six monthago. - i know, i m just not seeing it. - where s lisa? - lisa always takes care of us. - she s out of t town. - her grandmother passed away. - cynthia? - [cynthia] yes? - would you get in more trouble if you bothered her or if i called corporate? ok. [man] damn! dallas drivers! - who taught you how to drive? stevie wonder? - [cell phone rings] - you ll catch your plane. you got. - ten minutes. - lisa reisert. - lisa? hihi. i m so sorry to call, but i didn t know what to do. i have a situation. - slow down. what s the problem? - bob and marianne taylor. yep. they re regulars. yeah, well, i think i sort of erased their reservation. i was never checked out on this new system. did i mention i had a confirmed reservation? this is my receipt. i downloaded