'UNDERGROUND' IT-BPOs. Workers in the information technology and business process outsourcing (IT-BPO) sector have returned to their offices since April 1, 2022. Some firms have reported that they are losing their workers to 'underground' IT-BPOs, which offer higher pay and work-from-home set-up. (File photo) MANILA - The Philippine Economic Zone Authority (PEZA) has received reports that registered information technology and business process outsourcing (IT-BPO) companies are losing their employees to "underground" IT-BPO entities operating in a work-from-home (WFH) set-up. In an interview, PEZA director general Charito Plaza said these underground operations of entities servicing the IT-BPO sector provide higher salary and offer WFH arrangement, which is favorable especially to the voice segment of the industry. "When I had a dialogue with Cebu IT-BPOs, I found out there are now virtual or IT-related businesses who we call as underground. Underground be
The Philippine Economic Zone Authority has expressed concern over information technology business process outsourcing firms that are operating underground and competing for talent with those registered with the investment promotion agency.