rage against the machine. i need a little more information from you. jericka: frustrations with customer service at an all-time high. i yell at the phone because i want a representative. pope francis is leading holy week ceremonies in italy on this good friday. he was originally scheduled to lead the stations of the cross procession but the vatican announced the pope will miss the ceremony. jericka: and on the road with an unlikely leader of a chess club. his name is mr. bishop, which is pretty cool. he is very caring. he just includes everybody. keeps people motivated to keep practicing and get better and better. jericka: good evening to our viewers in the west, and thank you for joining us on this friday night. i m jericka duncan in for norah. tonight the two lawmakers who were expelled by their republican colleagues following be reinstatedotests could soon- and it comes as we witness the political fallout over the tennessee three. one stat
rage against the machine. i need a little more information from you. frustrations with customer service at an all-time high. i yell at the phone because i want a representative. pope francis leading holy week ceremonies in italy on this good friday. originally scheduled to lead the stations of the cross possession but the vatican announced the pope will miss the ceremony. on the road with an unlikely leader of a chess club. his name is mr. bishop which is pretty cool. he is very caring. he includes everybody. keeps everybody motivated to keep practicing and get better and better. good evening and thank you for joining us on this friday night, i am jericka duncan infer norah. tonight the two lawmakers expelled by the republican colleagues following gun reform protest could soon be reinstated and it comes ashe tennessee three. one state representative was spared by a single vote allowing her to keep her job. tennessee is now at the center of the par
salt. they re claiming that we are in this situation for last one month. a lot of people who actually said, we travelled approximately four hours by foot to reach here just to get some kind of relief. translation: we left behind the kids and came here. - i have been coming here for three days, and no one here has anything to eat. my toenails have broken, - and they re bleeding from climbing the mountains to get here. i spent 15 years in - the army before retiring. translation: i have around 13 children. i we don t have anyone looking out for us, and we don t know any of the officials to refer to. we only have god to watch over us. if you can see here, officials there, people are complaining to them, people are talking to them. they re actually asking them to write their names so that relief operation could reach to them. new figures show that change store closures of stock by 30% in the first six months of this year. compared to the previous 12 months but there are fears
chance of rain showers across the pacific northwest. now, monday we will see temperatures warming up for many across the northern tier. temperatures held a little bit cooler because of the snow pack but that will begin to disappear thanks to those warming temperatures and so we ve also got to keep our eye on the possibility of flooding here across the north due to that rapid snowmelt into early next week. jericka. jericka: definitely feeling those warmer temperatures. thank you, alex. well, if you ve ever wanted to complain to customer service about customer service, you re not alone. more americans are fed up with long hold times and how hard it is to speak to a real person. cbs s nancy chen takes a look at what s fueling the frustration and what can be done about it. by the time you get to a representative, if you get to a representative, then your angry. reporter: have you ever yelled at someone for customer service? i think i m guilty of that, yeah. reporter: 74% of ameri
for many a crisp and sunny start. a few showers in the north of scotland. not many across other western areas. a chance of rain showers over eastern coast of the uk. this is where the strong winds will remain with a bit adding a bit to the wind chill factor. temperatures not far off the average for early january, around four to temperatures not far off the average for earlyjanuary, around four to 7 degrees in most parts of the uk. with clear skies and sunshine to end the day, and lighter winds, it ll be an even colder night to take us into thursday morning. where a few showers linger late in the day, there could be ice around, but it is there could be ice around, but it is the sharp frost into thursday morning, as low as minus six degrees in some parts of england. slightly milder air coming in some parts of england. slightly milderair coming in with in some parts of england. slightly milder air coming in with these weather fronts but they will be pushing into that cold air so we are