Macon Community Hospital in Lafayette, Tennessee. (Credit: Macon Community Hospital)
Macon Community Hospital in Lafayette, Tennessee, is a small, rural hospital. With a legacy revenue cycle management system, its accounts receivable days had risen and its collection rate of revenue had dropped.
The system performed the billing function, and while staff tried to work with the technology to make it work, the continued cash erosion made it critical to make a switch, said Scott Tongate, CFO at Macon Community Hospital.
The hospital decided to go with revenue cycle technology from Cerner. It started the conversion process in October 2019 with a go-live date of March 30, 2020.