THE internet is one of civilisation’s greatest creations, but a valuable Powys organisation has become ensnared in the world wide web. Builth Wells Community Support has provided a lifeline to the town and its most vulnerable residents during lockdown, but has only seen the minus side of switching broadband provider to Plusnet after relocating to a new premises. The Community Support team only moved 100 metres from its former premises on Builth’s High Street to No1 Groe Street (the old Halifax building) at the beginning of February – unfortunately their phone number did not migrate with them. The new premises was, for some unexplained reason, given a completely different phone number by Plusnet, who also failed to provide working internet.