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Paul Mitchell18:17, May 27 2021
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AA Insurance recruiter Victoria Dunkin says the company has struggled to recruit and train staff fast enough to meet growing demand on its sales and service centres, so it is expanding its work-from-home programme to cast a wider net without asking new hires to move.
AA Insurance has no plans to set up a physical call centre in Palmerston North, but it is hiring Manawatū staff to man the phones from home in a virtual one. AA Insurance talent acquisition manager Victoria Dunkin said demand for the company’s sales and service call centres was growing faster than it could recruit and train, especially with the current low unemployment rate of 4.7 per cent.