Alaska Airlines hangs up on a customer after three hours on hold. Just after purchasing a ticket with Alaska Airlines, Carole Perri told Travel Noire she knew she’d made a mistake on the departure date. Within hours of receiving the final itinerary, Perri tried to call the airline to fix it. The hold time was approximately two to four… HOURS!
Perri believed it was after hours and the airline’s customer service wasn’t available. So, she called back the next day. She received the same automated message telling her the wait time would be two to four hours. Perri found a 3rd party app, called…