An empowered team is a more effective team. They’re better engaged to help meet and exceed business goals and are more confident when interacting with guests. It’s clear, then, that team empowerment should be a goal for all hospitality businesses.
Tourism accounts for 8% of global greenhouse gas emissions, a figure to which the hotel industry contributes 1%. Although its impact is minimal compared with transport, the sector nevertheless needs to adopt a more sustainable approach. An ambitious CSR policy is one way of meeting new customer expectations. Indeed, 76% of tourists want to travel in a more sustainable way, and 43% of them are prepared to pay more for it, according to the latest study by Booking.com.
Mews, the industry-leading hospitality cloud, announced its Benelux (Belgium, Netherlands and Luxembourg) customer base has now exceeded 750 customers. This further builds on the momentum of its strategic growth, with a 116% company revenue increase, headcount growth of 55%, and the opening of a new office in the heart of Amsterdam.