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Hotel Employees Weigh in On the Benefits of Guesthub

Hoteliers continue to invest in technologies that provide contactless guest and staff experiences and that digitalize labor-intensive tasks. Guesthub is a new web-based app successfully streamlining communications and workflows for hotels operating with reduced staff. Developed by Eurobuilding Hotels Group, this Guest Experience Management solution facilitates everything guests may need along their journeys, from reservations to reviews. In addition to boosting a hotel’s bottom line by taking better care of guests, Guesthub is proving to boost employee morale and loyalty.

Fairfield by Marriott Hotel Chooses Guesthub to Manage and Track Parcels

Scalable technology is important to hoteliers today, especially those operating smaller properties with reduced staff. Guesthub, a web-based guest experience management solution, is proof that modularity is key to technology adoption. Such is the case at Fairfield by Marriott® Inn & Suites Miami Airport in West Doral, Fla. Today the midscale hotel is leveraging Guesthub solely for package tracking. Although the mobile solution can facilitate many other features, like handling guest requests, respond to issues, provide information on amenities, support food and beverage ordering, schedule/track courtesy shuttle requests, and more, the hotel selected just the “guest parcel tracking” module to better manage this service, which is not covered by Marriott’s current proprietary apps and technology.

Global Hotel Company Builds Guest-Experience Mobile App to Boost Revenues, Efficiencies, Satisfaction and More

Eurobuilding Hotels Group (EHG) has entered the technology development business. The small, but highly effective, global hotel company has made available to the industry, after several years of development, its web-based mobile app that facilitates everything guests may need along their journey, from reservation to review™, and without the need for guests to download an app.

Volara, GuestHub Integration to Streamline Guest Requests on Voice Command

Senior Editor (Hotels) Volara, the voice hub for the hotel industry, has partnered with GuestHub to streamline interactions between hotel staff and guests without need for personal interaction. The GuestHub guest-experience management solution captures and routes guests’ requests and facilitates other service tasks. Guests can speak service requests to an in-room Volara-powered Google Nest Hub or an Amazon Echo voice assistant to avoid physical contact with staff or other in-room equipment (such as the bedside phone, TV remote, or tablet). Then, the voice request will be captured by GuestHub, a ticket will be created within the system, and the request will be routed to the proper department for fulfillment, ensuring safer engagement and a truly contactless experience.

Volara, GuestHub Integration to Streamline Guest Requests on Voice Command

Volara, GuestHub Integration to Streamline Guest Requests on Voice Command
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