late at night, over and over again. in these tough times, it may be no surprise that debt collectors calls are the country s top consumer complaint, but these one crossed all boundaries of decency. racist, pornographic, even targeting someone who owed nothing. tonight, our investigation has found the callers behind these vile shakedowns were hired by a company working for one of america s banking giants. brian ross is here to break this story, and brian, this evidence is stunning. reporter: it really is, george. the tactics have reached an all-time low, including the racist, on scene phone calls used in some cases on behalf of of america credit card led to the following message from a debt collector. what s up you [ bleep ] [ bleep ]? talking about going back to, um, mexico and [ bleep ], go back to africa. reporter: the reciepient, allen jones of dallas, texas, says the calls came even after he told them his bank of america account had been paid. the representative a
our troubled schools need a super hero, and we found one. he s our person of the week. good evening. the phone calls were ugly and harrowing. they came early in the morning, late at night, over and over again. in these tough times, it may be no surprise that debt collectors calls are the country s top consumer complaint, but these one crossed all boundaries of decency. racist, pornographic, even targeting someone who owed nothing. tonight, our investigation has found the callers behind these vile shakedowns were hired by a company working for one of america s banking giants. brian ross is here to break this story, and brian, this evidence is stunning. reporter: it really is, george. the tactics have reached an all-time low, including the racist, on scene phone calls used in some cases on behalf of of america credit card led to the following message from a debt collector. what s up you [ bleep ] [ bleep ]? talking about going back to, um, mexico and [ bleep ], go back