that s what they should do rather than have this situation. agreed, but they didn t. what is the customer s cargo act and how will they fix this. the customer s not cargo act says exactly what i just talked about which is if you have a situation like this in the future, the airline does not have the right to can come up to a passenger and say to you, hey, you re going to have to get off this airplane. what they ve got to do is say to the passengers on board, we re going to offer you $1,000 or if that s not enough, $1500 or whatever price is necessary in order to get someone to volunteer to deplane. and there will be a point where passengers do that on a voluntary basis. if you look at this, under the regulations right now if they actually eject you and force you off the airplane, the maximum that they can compensate you for